Jumia Food is launching
a game changing innovation to further boost their customer experience. They have
launched an on-time delivery guarantee for all
Jumia Food App users, a first of its kind in Africa. Jumia Food is the largest
online food delivery platform in Africa and has already introduced several
innovations in recent years aimed at delivery efficiency, reach and easy user
interface for their applications.
Expediting the delivery
process while giving customers full information on their orders in real time is
certainly revolutionary even by their standards.
The new feature is
intended to fasten delivery process, increase convenience and add more transparency
to the food ordering process. Jumia Food has mastered the art of food delivery through
breaking down the whole process into a science, so as to satisfy the customers’
demand for food-on the go and shorter delivery times.
To speed up the
delivery process, Jumia Food uses a unique, and specialized tracking software
called Urban Ninja which allows the Customer Service team to track down each
food order from the moment the order is placed, to arrival time at the
customers’ location. It is now possible to dispatch drivers and plan for driver
capacity in a very efficient and timesaving way.
Adding to this, Jumia
Food partners only with restaurants who proved good quality and fast cooking
times to increase customer experience as well.
How
to benefit as a customer?
Place your food order
through the smart Jumia Food app on your phone. The clock on the check-out page
gives you an estimated delivery time and you can just relax and wait for your
food to arrive. When the clock runs down to zero, a pop-up appears inquiring
whether the order has been received. In case the allocated time was overpassed,
you should click “NO”.
Our customer service
team will directly get in touch with you by phone or email and will send a free
food voucher which you can redeem on your next order on Jumia Food!
Joe Falter, Founder and
CEO Jumia Food Africa, said: “We know that customer experience is our top
priority and our customers obviously use our service for the convenience and
easy-to-use application and website. Our customers expect to get their food
delivered in the fastest time possible.
That’s why are
committed to deliver every meal within the time promised and value the time of
our customers very well. Just in case something happens in the delivery process,
and an order occurs to be late, we will make it up to our customers and offer
them their next order with us for free”.
He added that customers will
see Jumia food introduce many more innovations like this, because it is one
step closer towards their goal of offering amazing variety, frictionless and seamless meal
ordering processes, with customer experience at the core.
Interested? You can read more about the game rules for
the on time delivery guarantee. As they are on the website (www.food.jumia.com)
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